These terms and policies apply only to the Gallo Pin products purchased directly through this website. Products that have been purchased from third-party shops and retailers, will need to be contacted directly to their respective customer service department and following their policies.

HOW DO I RETURN GOODS?

Counting from the date your order is received, you have 15 (fifteen) working days in which to return the products ordered. Returns can only be made by following the procedure below:

• Please contact us at: hola@gallo-pin.com, with a brief description of the reason for the return. (Pictures are always of great help if the issue involves a damaged product received, so please provide some if necessary).
• You should receive a reply from us within 24-48 hours with a confirmation number for your return.
• products must be returned in their original packaging, with their labels intact and any accessories included, in perfect condition for resale. They must not, therefore, have been worn, washed or damaged. The returns address is:

• For Gallo Pin to take responsibility for any loss of products during transporting returns, we would advise you to send all your returns by registered post with acknowledgement of receipt, without which we will be unable to refund the cost of the items.
• the Customer is exclusively responsible for the cost of returning items. 

If the above conditions are met, the total amount of the items returned will be refunded.

Your refund will take effect within thirty (30) days of receiving the items. You will be refunded in the same payment method selected for the order. 

IS IT POSSIBLE TO RETURN AN ITEM PURCHASED FROM A RETAILER?

All Gallo Pin products purchased from a retailer will need to be handled directly with the retail store where you purchased the products. Gallo Pin is exclusively responsible for purchases made directly through this website.

HAVE YOU RECEIVED MY RETURNS?

We will send you an email as soon as your return and refund will be processed, within 30 days maximum from the date of receipt of your parcel at our premises. The indication of a delivered parcel on your return tracking is proof of good reception of it.   

MY ITEM IS DAMAGED

Gallo Pin pays particular attention to the quality of its products. However, should you find any fault despite all the quality checks carried out, please inform us of this problem so that we can send you a replacement or a refund. Please follow the returns procedure and state the reason for returning. If we accept the fault, you have the choice of re-ordering your item (subject to availability) or taking a refund. When receiving a damaged product, return charges will be at our expense.