My order payment is being declined.
There are several reasons why your payment method is being declined. Sometimes debit/credit cards are not supported for certain kind of purchases or currencies, and the bank issuer automatically declines the payment. If you are getting a failed payment, after a couple of attempts, we encourage you to contact your bank issuer to inform them about this issue.

We also offer an alternate payment method through bank transfer or deposit:

Bank: BAC SAN JOSE
Colones: 955360094
Dólares: 955360086

SINPE:
IBAN Colones: CR97010200009553600944
IBAN Dólares: CR10010200009553600861
Nombre: Formato Gallo Pin S.A.
Cédula Jurídica: 3-101-874457

When will my order ship?
Orders leave our warehouse between 2-4 business days, however during the holiday season order processing time may take 7-10 business days for in-stock merchandise. Goods ship from San Jose, Costa Rica. 

Which payment methods do you accept?
We accept all major debit & credit cards Visa, MasterCard, American Express, Discover - we now also accept PayPal. All orders are charged in Costa Rican Colones (CRC).

Why doesn't my discount code work?
Gallo Pin coupon codes for promotions and holidays do expire and are not valid for use after the specified date on the promotion. Please e mail us at hola@gallo-pin.com if you have any problems with coupon codes and we will be happy to assist. 

What is your return policy?
Please read our Returns & Refunds page. 

How can I make a return?
Please read our Returns & Refunds page. 

How can I make changes to my order?
Due to our short processing time we will not be able to make any changes after the first 4 hours that your order has been placed.  Once your order is processed you will receive an email confirmation. Please contact us at hola@gallo-pin.com if you have any questions.